Flying with us sometime soon? Here you'll find all of the information you'll need to make your journey as stress-free as possible.

Before you fly

Baggage restrictions

Check your baggage allowance and restricted items.

Checking in

Guidance on the variety of check in options available.

Travel documents

Find out what documents you require to travel.

Special assistance

We can provide a helping hoof to our passengers with disabilities.

Flight disruption

Occasionally our flights will be subject to disruption. Check the status of your flight here.

On board our aircraft

Food and drink

Check out our menus for tasty snacks and beverages during your flight.

Onboard WiFi

All of our flights have onboard WiFi so that you can keep in touch with your friends and read online guide books.


Our long-haul flights are fitted with state of the art personal entertainment systems.

Duty free shopping

We offer a variety of perfumes and cider for purchase on our aircraft.


Our seats are rated the most comfortable in Equestria - find out why here.

Our fleet

See information about our fleet here.

After your flight

Loyalty Club

Join the Loyalty Club for special offers on your next flight with us.

Baggage queries

What to do if your baggage is damaged or lost.


Information on refunds for delays to your flight.


We love hearing your comments on the service we offer.

Contact us

How to get in touch with us.